The "Etiquette and Protocol for Senior Office Managers" course, offered by the British Academy for Training and Development, is a specialized training designed to enhance the skills of executive office managers in handling both formal and informal situations with efficiency and professionalism. The course aims to develop participants' behaviors and improve their communication skills, focusing on the necessary protocols for dealing with senior officials and clients in various contexts.

The course will cover various aspects of etiquette and protocol, including how to conduct oneself in formal meetings, how to act at official events and celebrations, and how to effectively communicate with individuals at all levels. By the end of the course, participants will be able to represent their organizations with professionalism and be fully familiar with the protocols required to succeed in various situations.

Who Should Attend?

• Executive office managers, executive assistants, and personal assistants who work directly with senior officials.
• Professionals in administrative or organizational roles looking to enhance their skills in etiquette and protocol when interacting with senior management.
• Individuals seeking to improve their professional behavior and enhance their reputation in a high-level work environment.
• Specialists in event management and organizing official events in the workplace.
• Office managers wishing to develop their skills in dealing with clients, partners, and team members using protocol and etiquette rules.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Handle professional interactions in both formal and informal situations, ensuring a positive impact in every interaction.
• Gain a thorough understanding of the local and international protocols and traditions to follow in their daily interactions.
• Successfully manage formal meetings and events while adhering to professional etiquette.
• Communicate effectively through email, phone, and official correspondence, with full compliance to professional decorum.
• Manage sensitive situations such as resolving conflicts and differences with tact and diplomacy.

• The Importance of Etiquette in the Workplace

  • Impact of professional behavior on the manager's and office's reputation.
  • Building trust and mutual respect.
  • Role of etiquette in improving effective communication.

• Basic Rules of Etiquette in Dealing with Others

  • The importance of formal introductions and greetings.
  • How to interact with senior officials and guests.
  • Maintaining politeness in all situations.

• Principles of Personal Appearance and Professional Dress

  • Choosing appropriate clothing for the professional environment.
  • The importance of aligning personal appearance with job status.
  • Specific guidelines for executive managers' appearance.

• Interacting with Colleagues in the Workplace

  • Rules of mutual respect between employees.
  • The importance of appreciation and collaboration across different teams.
  • How to build strong professional relationships.

• Managing Meetings and Official Communication

  • Preparing and organizing meetings according to protocol.
  • Coordinating with organizational teams and other departments.
  • Handling multi-party meetings and effectively managing time.

• Dealing with Clients and External Partners

  • Principles of protocol in dealing with clients.
  • The importance of active listening and positive interaction with clients.
  • Respecting time and deadlines when interacting with external partners.

• Preparing for Official Meetings

  • How to prepare meeting agendas in an organized manner.
  • Professional methods for presenting topics.
  • Preparing necessary documents and resources for meetings.

• Managing Meetings and Speaking in Public

  • Time management techniques during meetings.
  • Principles of clear and concise communication.
  • Techniques for managing discussions and decision-making.

• Expressing Gratitude and Appreciation After Meetings

  • Importance of follow-up after meetings.
  • How to send thanks and appreciation to participants.
  • Writing professional thank-you notes.

• Rules of Official Writing

  • How to write professional emails.
  • Crafting official letters and proper responses.
  • The importance of clarity and professionalism in correspondence.

• Writing Reports and Official Documents

  • How to write reports that reflect professionalism.
  • Basic rules for formatting official documents.
  • Handling reports and presentations intended for senior levels.

• Communication via Phone and Voicemail

  • Etiquette rules for official phone calls.
  • Handling important and delicate phone calls.
  • How to leave clear and professional voicemail messages.

• Managing Official Events

  • Preparing official events and celebrations.
  • Handling invitations and official responses.
  • Distributing tasks and coordinating teams during events.

• Etiquette of Dining at Official Events

  • How to handle the dining table and food.
  • Specific rules for attending formal luncheons and dinners.
  • Maintaining proper conduct during social events.

• Networking and Interaction at Social Events

  • Introducing yourself at large events.
  • How to have short and effective conversations.
  • Building professional relationships through social events.

• Dealing with Challenging Situations at Work

  • How to handle pressure and sensitive situations.
  • Techniques for managing conflicts and disputes.
  • The importance of staying calm and providing practical solutions.

• Diplomatic Rules in the Office

  • Using diplomacy in problem-solving.
  • How to balance personal and professional values.
  • Negotiation and pressure strategies in professional environments.

• Handling Criticism and Feedback Professionally

  • How to accept constructive criticism.
  • Providing feedback in a respectful and effective manner.
  • Improving personal skills through feedback.